Your community is expanding, and maybe, so is your team. How do you handle people internally coming into managing your community?
- Not every new person is “jr” – they have different experiences than you do – learn from those
- Introducing to your “tribe”
- Don’t use the word “new”
- “Co-manage” for awhile – don’t just throw them to the wolves
- Include them in conversations, “Let’s loop @erin in here – she has some experience with that”
- Divvying up the work
- List everyone’s SWOT – Strengths, Weaknesses, Opportunities – and what the threats of change are.
- What do we WANT to do with social/community – what tasks can we undertake to create those opportunities and expand on them
- More than one person looking at the angles can be helpful
- New voices notice new things
- Keeping everyone in the loop is helpful in transitions because not every employee stays forever – we need to “OMG WHAT WAS HE/SHE DOING”-proof this process.
- People get sick, work must go on.
- People leave. Work must go on
- People get promoted. Work must go on
